Cancellation & Refunds

1. Scope and basic provisions

This policy applies to Andega custom services whose proposals refer to this policy. Default DP is 50% and remaining 50% before launch or handover. Downloadable digital products, if offered later, will have their own terms and conditions prior to purchase. The client's mandatory rights according to law remain valid.

2. Before kickoff

If the client cancels before work begins, payment is refunded after deducting only agreed third party fees and is strictly non-recoverable. Schedule reservations alone do not make the entire deposit automatically non-refundable. Details of the reduction are submitted in writing.

3. After work starts

If cancellation occurs while the project is in progress, completion is calculated from completed milestones and the portion of work in active milestones that can be described or demonstrated, plus agreed external costs that cannot be recovered. If the proposal does not break down the milestone values, the calculations are agreed based on proof of work; no hidden penalty rates.

Illustrative example: payment received IDR 5,000,000; the agreed work is worth IDR 2,000,000 and external costs are agreed to IDR 500,000. The remaining IDR 2,500,000 can be returned. Example is not a price list.

If authorized work exceeds payment, remaining obligations are discussed based on scope and proof of work. Partial proceeds that have been paid can be handed over in the current conditions according to the agreed rights.

4. Cancellation by Andega and problematic results

If Andega cannot proceed without breach from the client, payment for work not yet performed is returned and handover of the paid portion is agreed. If the results do not match the scope, the client is given a review process and an opportunity for correction before finalizing the payment or refund is decided.

There is no absolute no refund clause. New preferences outside the brief are not automatically workmanship errors, but the client's rights to results in accordance with the agreement and applicable consumer rights are still respected.

5. How to submit and estimate process

Send a request to hello@andega.pro with the project title, reason, and proof of payment if available. Do not send card numbers or passwords. Targeted requests are confirmed within three business days and reviewed within seven business days once there is sufficient information.

The amount, details and method of return are confirmed in writing. Returns are targeted to be processed no later than 14 working days after the amount and destination of the return has been agreed upon; banks or payment providers may require additional time. Refund fees can only be charged if permitted by law and agreed upon, not deducted unilaterally.

6. Delays and disputes

If the project is paused because there is no content or feedback, the client can submit a written continuation or cancellation. Unused funds are not automatically forfeited due to a break. If there are differences in calculations, the parties review the scope, milestones and proof of work through the complaints process before taking available legal steps.